Frequently Asked Questions

To complete KYC verification at 8k84, you'll need to submit:

• Proof of Identity: A valid government-issued photo ID — Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID.
• Proof of Address: A recent utility bill, bank statement, or barangay certificate showing your current address (issued within the last 3 months).
• Proof of Payment Method: A screenshot or photo of your GCash, PayMaya, or bank account showing your name and account number.

Documents must be clear, unedited, and fully visible. Verification is typically completed within 24 hours on business days.

No. Each player is allowed only one 8k84 account. Creating multiple accounts (also called duplicate accounts) is strictly prohibited and violates our Terms & Conditions. If duplicate accounts are detected, all accounts may be suspended and any bonuses or winnings associated with them may be forfeited. If you've accidentally created a second account, contact our support team at [email protected] immediately to resolve the issue.

If you've forgotten your password, go to the 8k84 Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. For security reasons, 8k84 will never ask for your password via email or live chat — if anyone does, please report it to our support team immediately.

You can update certain account details — such as your phone number, address, and communication preferences — directly from your Account Settings page after logging in. However, changes to your registered name, date of birth, or national ID number require manual review by our verification team. To request these changes, email [email protected] with supporting documentation. Note that name changes are only permitted in cases of legal name changes (e.g., marriage) and require official documentation.

If you wish to permanently close your 8k84 account, please contact our support team at [email protected]. Before closing, make sure to withdraw any remaining balance — once the account is closed, accessing funds may require additional verification steps. If you're closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion program instead, which provides structured support and can be reversed after the exclusion period ends.

8k84 supports a wide range of payment methods popular with Filipino players, including:

• E-Wallets: GCash, PayMaya (Maya)
• Online Banking: BPI Online, BDO Online, Metrobank Online, UnionBank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier, Palawan Express
• Cryptocurrency: Selected cryptocurrencies (subject to availability)

GCash and PayMaya are the fastest and most popular options among 8k84 players across Metro Manila, Cebu, Davao, and the rest of the Philippines.

Most deposits at 8k84 are processed instantly. GCash and PayMaya deposits typically reflect in your account within seconds. Online bank transfers may take 5–15 minutes depending on your bank's processing speed. Over-the-counter payments can take up to 30 minutes to 2 hours after payment confirmation. If your deposit hasn't reflected after the expected timeframe, contact our support team with your transaction reference number and we'll investigate right away.

The minimum deposit at 8k84 is ₱100 for most payment methods, making it accessible for all types of Filipino players — whether you're a casual player in Quezon City or a high-roller in Makati. Some payment methods may have slightly higher minimums due to provider requirements. The maximum deposit limit varies by payment method and account verification level. Fully verified accounts enjoy higher deposit limits.

8k84 does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside 8k84's control and are the responsibility of the player.

If your deposit failed or appears to be stuck, here's what to do:

• Check your GCash, PayMaya, or bank app to confirm whether the amount was actually deducted from your account.
• If the amount was deducted but not credited to 8k84, note down the transaction reference number from your payment app.
• Contact 8k84 support at [email protected] with your account email, the transaction reference number, the amount, and a screenshot of the transaction.

Our team will investigate and resolve the issue, typically within 1–3 business hours.

No. 8k84 requires that all deposits come from a payment method registered in your own name. Third-party deposits — using another person's GCash, bank account, or e-wallet — are not permitted. This policy is in place to prevent fraud, money laundering, and unauthorized account access. Deposits from third-party accounts may be reversed and your account may be suspended pending investigation. Always use your own verified payment methods when funding your 8k84 account.

To withdraw from 8k84, log in to your account and go to the Cashier section, then select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before requesting a withdrawal — unverified accounts cannot process payouts. Withdrawals are sent to the same payment method you used to deposit, in line with our anti-money laundering policy.

Withdrawal processing times at 8k84 are as follows:

• GCash / PayMaya: Typically within 15 minutes to 2 hours after approval.
• BPI / BDO / Metrobank: 1–3 business days depending on the bank's processing schedule.
• UnionBank / Other Banks: 1–2 business days.

All withdrawal requests are reviewed by our finance team before processing. This review typically takes 1–4 hours during business hours. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer.

The minimum withdrawal amount at 8k84 is ₱200. Maximum withdrawal limits depend on your account verification level and the payment method used. Standard verified accounts can withdraw up to ₱50,000 per transaction and ₱200,000 per day. VIP players may have higher limits. If you need to withdraw a large amount that exceeds your current limit, contact our support team to discuss your options.

Common reasons for withdrawal delays or rejections include:

• Your account KYC verification is incomplete or documents are pending review.
• You have an active bonus with unmet wagering requirements — bonus funds must be fully wagered before withdrawal.
• The withdrawal amount exceeds your current daily or transaction limit.
• Your payment details don't match your registered account name.
• Our security team has flagged the transaction for additional review.

If your withdrawal was rejected, you'll receive an email explaining the reason. Contact [email protected] if you need further clarification.

8k84 does not charge withdrawal fees for standard payouts. However, your bank or e-wallet provider may apply their own receiving fees. GCash and PayMaya typically do not charge fees for incoming transfers. Bank transfers may incur interbank transfer fees depending on your bank's policies. We recommend checking with your bank or e-wallet provider for their current fee schedule.

Yes, you can cancel a pending withdrawal request as long as it has not yet been approved and processed by our finance team. Go to the Cashier section in your account, find the pending withdrawal under "Transaction History," and select "Cancel." Once a withdrawal has been approved and sent, it cannot be reversed. If you need to cancel an approved withdrawal, contact our support team immediately — we'll do our best to help, but we cannot guarantee cancellation once funds are in transit.

8k84 offers a generous welcome bonus for new Filipino players upon making their first deposit. The welcome package typically includes a deposit match bonus plus free spins on selected slot games. The exact bonus amount and terms are displayed on the Promotions page. To claim the welcome bonus, simply register, complete your KYC verification, make your first qualifying deposit, and the bonus will be credited to your account automatically. Remember: you must be 21 or older to register and claim any bonus at 8k84.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw the bonus or any winnings derived from it. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games like baccarat or roulette may contribute less. Always check the specific terms on the Promotions page for each offer.

Most 8k84 bonuses are credited automatically when you meet the qualifying conditions (e.g., making a minimum deposit). For promotions that require a bonus code, enter the code in the designated field on the deposit page or in the Promotions section of your account before completing your deposit. Bonus codes cannot be applied retroactively — make sure to enter the code before confirming your transaction. Visit the Promotions page regularly for the latest offers available to Filipino players.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the bonus. Once the wagering requirements are fully met, the bonus balance converts to real cash that you can withdraw freely. Your account balance is typically split into "Real Money" and "Bonus Money" — you can always see how much of each you have and how much wagering remains in your account dashboard.

Yes! 8k84 regularly rewards loyal Filipino players with reload bonuses, weekly cashback offers, free spins, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. VIP players enjoy exclusive perks including higher cashback rates, personal account managers, and priority withdrawals. Check the Promotions page frequently or opt in to email notifications to stay updated on the latest deals.

Bonuses may be removed or forfeited for the following reasons:

• The bonus expiry date passed before wagering requirements were completed.
• You made a withdrawal request before completing the wagering requirements — this typically cancels the active bonus.
• Bonus abuse was detected (e.g., using multiple accounts, exploiting bonus terms).
• You violated the specific terms and conditions of the promotion.

If you believe your bonus was removed in error, contact our support team at [email protected] with your account details and we'll review the case.

8k84 offers a comprehensive game library designed for Filipino players, including:

• Slots: Hundreds of video slots including Fortune Tiger, classic fruit machines, and progressive jackpot slots.
• Live Dealer Games: Live baccarat, blackjack, roulette, and sic bo with real dealers streamed in HD.
• Bingo: Online bingo rooms with multiple speed variants and jackpot prizes.
• Sports Betting: PBA, NBA, UFC, boxing, football, and more — including live in-play betting.
• Sabong: Online cockfighting (e-sabong) where available and legally permitted.
• Table Games: Poker, baccarat, blackjack, and roulette in RNG format.

Fortune Tiger is one of the most popular slot games at 8k84, featuring an Asian-themed design with tiger symbols, lucky coins, and multiplier wilds. It's a 3-reel, 5-payline slot known for its high volatility and exciting bonus rounds. To play, simply visit the Fortune Tiger page, set your bet size, and spin the reels. The game features a free spins bonus round triggered by scatter symbols, where multipliers can significantly boost your winnings. Fortune Tiger is available on both desktop and mobile browsers.

Yes. All games at 8k84 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent testing laboratories to verify fairness and compliance. Live dealer games are streamed from licensed studios with professional dealers operating under strict protocols. 8k84 operates in compliance with PAGCOR's standards for fair gaming, and game results cannot be manipulated by the platform or any player.

Absolutely. 8k84 is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit 8k84.app on your phone's browser (Chrome, Safari, or Firefox) and you'll get the full casino experience. The mobile interface is touch-optimized with fast loading times, even on standard Philippine mobile data connections. For the best experience, we recommend using a stable WiFi or LTE connection.

Minimum bets at 8k84 vary by game type. Most slot games allow bets starting from as low as ₱1 per spin, making them accessible for casual players. Live dealer baccarat and blackjack tables typically start at ₱50–₱100 per hand. Sports betting minimum stakes are generally ₱20 per bet. High-roller tables with higher minimum bets are also available for VIP players. The exact minimum and maximum bet limits are displayed within each game before you start playing.

RTP stands for Return to Player — it's the percentage of all wagered money that a slot or casino game is expected to pay back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. A higher RTP generally means better long-term value for players. At 8k84, most slots have RTPs between 94% and 97%. RTP is a statistical average over a very large number of spins — it does not guarantee results in any single session. Always check the game's info panel for its specific RTP before playing.

8k84 provides responsible gaming tools that allow you to set daily, weekly, or monthly deposit limits directly from your account settings. Log in, go to "Responsible Gaming" in your account menu, and select "Deposit Limits." Enter your preferred limit and confirm. Limits take effect immediately when you reduce them, but increases to limits have a 24-hour cooling-off period to prevent impulsive decisions. You can also set loss limits, session time limits, and wagering limits to help you stay in control of your gaming activity.

Self-exclusion is a voluntary program that allows you to block yourself from accessing your 8k84 account for a set period — options include 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During the exclusion period, you will not be able to log in, deposit, or place bets. To apply, go to "Responsible Gaming" in your account settings and select "Self-Exclusion," or contact our support team at [email protected]. Self-exclusion is processed within 24 hours. You can also register for PAGCOR's national self-exclusion program, which covers all PAGCOR-licensed platforms in the Philippines.

Problem gambling can affect anyone. Warning signs include:

• Spending more money or time gambling than you intended.
• Chasing losses — continuing to gamble to try to win back money you've lost.
• Gambling with money meant for rent, bills, food, or other necessities.
• Lying to family or friends about your gambling activity.
• Feeling anxious, irritable, or depressed when not gambling.
• Neglecting work, school, or family responsibilities because of gambling.

If you recognize any of these signs, please visit our Responsible Gaming page or reach out to the National Center for Mental Health (NCMH) in the Philippines for confidential support.

No. 8k84 strictly prohibits access by anyone under the age of 21, in compliance with Philippine law and PAGCOR regulations. Age verification is required during the KYC process, and any account found to belong to a minor will be immediately suspended and all funds returned. If you share a device with minors, we strongly recommend enabling parental control software and never saving your login credentials on shared devices. If you suspect a minor is accessing 8k84, report it immediately to [email protected].

Several organizations in the Philippines provide free, confidential support for problem gambling:

• PAGCOR Responsible Gaming Program: The Philippine Amusement and Gaming Corporation operates a responsible gaming framework and national self-exclusion registry accessible through their official government offices.
• National Center for Mental Health (NCMH): Located in Mandaluyong City, NCMH provides mental health services including support for behavioral addictions. Their crisis hotline is available 24/7.
• Gamblers Anonymous Philippines: A peer support fellowship with chapters in Metro Manila, Cebu, Davao, and other major Philippine cities.
• 8k84 Responsible Gaming Team: Our team is available 24/7 at [email protected] to help you activate limits, initiate self-exclusion, or connect you with professional resources.

If 8k84 is not loading, try the following steps:

• Check your internet connection — try loading another website to confirm you're online.
• Clear your browser's cache and cookies, then reload the page.
• Try a different browser (Chrome, Firefox, or Safari).
• Disable any VPN or proxy you may be using, as these can sometimes interfere with site access.
• Try accessing the site from a different device or network (e.g., switch from WiFi to mobile data).

If the issue persists, it may be a temporary maintenance window. Contact our support team at [email protected] and we'll update you on the site status.

If a game freezes or crashes during a session, don't worry — 8k84's system records all game rounds in real time. When you reconnect and reopen the game, it will resume from where it left off, or the round result will be settled automatically based on the game state at the time of disconnection. If you believe a bet was lost unfairly due to a technical error, contact our support team with the game name, approximate time of the incident, and your account email. We'll review the game logs and resolve the issue fairly.

If you're unable to log in, try these steps:

• Double-check that you're entering the correct email address and password (passwords are case-sensitive).
• Use the "Forgot Password" option on the 8k84 Login page to reset your password.
• Make sure your account has been verified — unverified accounts may have restricted access.
• Check if your account has been temporarily locked due to multiple failed login attempts — wait 15 minutes and try again.
• Clear your browser cookies and try again, or use a different browser.

If none of these work, contact [email protected] for account recovery assistance.

We appreciate players who help us improve the 8k84 experience. To report a bug or technical issue, email our support team at [email protected] with the following details:

• Your account email address.
• A description of the issue and what you were doing when it occurred.
• The device and browser you were using (e.g., Android, Chrome).
• Screenshots or screen recordings if possible.
• The approximate date and time of the issue.

Our technical team reviews all reports and will follow up with you once the issue has been investigated.